Thank you for choosing Natiivecos! We want you to be happy with your purchase. If you are not completely satisfied with your purchase, here is our return policy:
- Return Terms
Return Period: You have 30 days from the date you received the item to request a return.
Item Condition: The item must be unused, unopened, fully packaged, and accompanied by the original invoice or proof of purchase. We cannot accept returns on items that have been used, damaged, or have missing labels.
Inapplicable Items: Some items may not be returned or exchanged (such as skin care products, cosmetics, and other personal care products). Please check the product description and return policy carefully before purchasing. - Return Process
Please contact our customer service team through the contact information on the Contact Us page first, provide the order number and reason for return.
Our customer service team will provide you with detailed return instructions and address information.
Please return the item to the designated method after receiving the return confirmation. You are responsible for the shipping cost of the return unless the item is of quality problem or shipped incorrectly. - Refunds
Once the returned product has been quality checked by us and confirmed to be eligible for return, we will process your refund request as soon as possible. The refund will be returned to the original payment account and it may take 7-10 working days to complete the refund process.
If you used a coupon or discount code, the refund amount will be calculated based on the actual payment amount. - Exchanges
If you received a damaged or wrong product, please contact us in time and we will arrange a replacement or refund for you.
Exchanges will be arranged based on stock availability, and if the product is out of stock, we will provide you with a refund. - Shipping costs
If the return is due to our error (such as wrong shipment or damaged goods), we will bear the return shipping costs.
In other cases, the return shipping costs are borne by you. - Damaged or lost goods
If the goods are damaged or lost during transportation, please contact us within 7 days after receiving the goods and we will assist you in resolving the problem.
To ensure that your goods arrive safely, it is recommended that you use a trackable logistics service when returning goods. - Non-returnable items
Due to local regulations or health and safety reasons, some products (such as intimate apparel, personal care products, cosmetics, etc.) may not be returned or exchanged. Please pay attention to relevant instructions when purchasing.
Note:
We will do our best to ensure that your shopping experience is smooth and pleasant. If you have any questions about the product or the return process, please feel free to contact our customer service team.
All returns and refunds are subject to the terms and conditions of this return policy.
Contact customer service email: natiivecos@site.com
Thank you for your support of Natiivecos! We will continue to work hard to provide you with the best products and services.