Here we have compiled the most frequently asked questions from our customers, hoping to help you quickly resolve your queries. If you can’t find the answer, please feel free to contact our customer service team.

1. What is Natiivecos?
   Natiivecos is a brand dedicated to providing high-quality natural skin care products. Our products are made of carefully selected natural ingredients and are designed to bring you the best care experience.
2. Are your products suitable for all skin types?
   Yes, our products are designed for all skin types, including sensitive skin. Each product has been rigorously tested to ensure its safety and gentleness. Specific suggestions can be found in the instructions for use and ingredient list of each product.
3. How to purchase products?
   You can place an order directly through our website. Select the products you like, add them to the shopping cart, and select the appropriate payment method at checkout to complete the purchase.
4. What payment methods do you offer?
   We support a variety of payment methods, including:

Credit/debit cards (Visa, MasterCard, American Express)
PayPal
Other common payment methods (such as Apple Pay, Google Pay)

5. Do you ship internationally?
   Yes, we ship to customers all over the world. International shipping costs and delivery times vary by country and can be found at checkout.
6. How soon will my order arrive?
   Orders are generally processed and shipped within 2-5 business days. The exact time it takes to arrive depends on your location and the shipping method you choose.
7. How do I track my order?
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to check the status of your order on our shipping provider’s website.
8. How do I return or exchange an item?
   If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item. Please refer to our Return Policy for detailed steps.
9. How do I contact our customer service team?
   If you have any questions or concerns, please contact us at:

Send an email to: natiivecos@site.com
Get in touch with us via our online contact form

10. Are your products tested on animals?
    No, all our products are strictly no-animal-testing. We are committed to providing our customers with ethical and environmentally friendly skin care products.

If you have any other questions, please feel free to contact our customer service team and we will do our best to answer them for you!